Return and refund policy

We want every order to arrive in great shape and ready to enjoy. Return and cancellation eligibility varies by product type, so please review the information below.

New Music (Vinyl, CDs, Cassettes)

New music purchases are not returnable except when an item arrives damaged or defective. We do not accept returns for change of mind, format preference, listening taste, or other reasons unrelated to damage or defect.

If your item arrives damaged or defective, please contact us within 7 days of delivery. We'll review the issue and arrange a replacement or refund when appropriate. We may request photos or additional information to help us evaluate the issue.

Used Music & "Dents and Dings"

Used music and new music specifically sold as "Dents and Dings" are sold as-is, with their condition disclosed in the product listing.

These items cannot be returned for cosmetic damage, wear, or other conditions disclosed at the time of purchase.

If an item arrives with damage or a defect that was not disclosed in the listing, please contact us within 7 days of delivery and we'll work with you to make it right.

Music Order Cancellations

New and used music orders may be canceled at any time before the order ships.

If you purchase our Professional Clean & Bag service, the associated music item may be canceled until we open the item to perform the service. Once the item has been opened for Professional Clean & Bag, it can no longer be canceled.

Cancellation requests are not automatically approved. Please contact us as soon as possible if you need to cancel an order. We'll confirm by email if we're able to process the cancellation before shipment or, when applicable, before Professional Clean & Bag service begins.

Approved cancellations will be refunded to the original payment method.

Music Care Items

Music care products, including cleaners, brushes, sleeves, and other accessories, cannot be canceled or returned.

If a Music Care item arrives damaged or defective, please contact us within 7 days of delivery and we'll arrange a replacement or refund as appropriate.

Print-on-Demand Items

Print-on-demand items, including clothing, are produced specifically for your order and cannot be canceled or returned.

If a print-on-demand item arrives damaged, defective, or misprinted, please contact us within 7 days of delivery with photos of the issue and we'll arrange a replacement or refund as appropriate.

Damaged or Defective Items

Please contact us at info@tisthesoundtrack.com within 7 days of delivery if an eligible item arrives damaged or defective.

Include your order number, a description of the problem, and photos when applicable. We'll review the issue and provide instructions for a replacement, refund, or return if necessary.

Please do not return an item without contacting us first.