Contact

Email

For all questions, including questions related to orders and returns, please contact us at info@tisthesoundtrack.com or using the form below.

FAQ

Check out our FAQ below for answers to common questions.

Mailing address

'Tis the Soundtrack
477 W 7th Ave.
Junction City, OR 97448

Frequently asked questions

Shopping with us

Why should I buy from 'Tis the Soundtrack?

First, if you have a great local record store, shop there! We love independent record stores and always encourage supporting your local brick-and-mortar shop whenever you can.

But we also know that the selection of Christmas and holiday music can be pretty slim at many record stores. That's where 'Tis the Soundtrack comes in. 

We're a two-person operation specializing in Christmas and holiday music. We stock records, CDs, and cassettes that we think are worth owning, including plenty of titles you may not find on the shelves at larger retailers or even your local record shop.

When you buy from us, you're directly supporting our family and helping us continue producing the 'Tis the Soundtrack podcast. So when your local shop doesn't have that Christmas album you're looking for, or when you just want to dig a little deeper into holiday music, we'd love to earn your business.

Do you actually stock the music you sell?

Yes, every record, CD, and cassette available from 'Tis the Soundtrack is actually in our inventory in Junction City, Oregon...all taking up space in what used to be our home office.

Before an order leaves us, we visually inspect it and carefully package it for its trip to you. We're record collectors too, so we know there's nothing festive about receiving a record rattling around inside an oversized shipping box.

If you're buying music from us, it's coming from us.

What about the other stuff you sell?

There are a couple of exceptions! While all of our records, CDs, and cassettes ship directly from our own inventory, some non-music products are fulfilled by our partners.

Our 'Tis the Soundtrack T-shirts are printed on demand and shipped directly to you by our friends at Neato in Tualatin, Oregon.

Likewise, GrooveWasher record-cleaning products are shipped directly by GrooveWasher.

Because these products ship separately from our music inventory, they may arrive in a different package and on a different day than the rest of your order.

I saw this album for less somewhere else. Why is your price higher?

We work hard to keep our prices extremely competitive. We won't always beat the Amazons, Targets, and Walmarts of the world, but we'll be in the fight. And because we don't dynamically raise prices simply because an album becomes scarce or temporarily hard to find, often you'll find that our price is actually lower.

That said, if you find an online price that seems too good to be true, it's worth taking a closer look at what you're actually buying, and who you're buying it from.

Dropshipping sites: We won't name names, but you've probably seen some of these stores in your Google search and shopping results. They may advertise enormous inventories, unusually low prices, and sometimes paid membership programs promising even deeper discounts.

Some online record sellers don't actually stock everything they advertise (or anything they advertise). Instead, after you place an order, they attempt to source the album from a distributor or other supplier and have it shipped to you. The problem is that the inventory shown on the website may not reflect what's actually available from that supplier. That can result in delayed orders, partially fulfilled orders, or cancellations.

That's one reason we don't dropship music. If our website says we have a record, CD, or cassette in stock, it's sitting in our inventory in Junction City, Oregon, waiting to ship out to you!

Retail liquidation stock: Vinyl is popular again, which means records are showing up in just about every big-box and department store. When those albums don't sell, something that's especially common with seasonal titles, they may eventually be pulled from the shelves and sold through liquidation channels.

There's absolutely nothing wrong with buying a liquidated record, and you can sometimes find a fantastic deal. But condition can be hit or miss. These may be records that spent months on a retail shelf being handled by customers, or merchandise that was previously purchased and returned.

We occasionally offer retailer-exclusive editions at 'Tis the Soundtrack, but when we sell them as new, they're overstock sourced through a distributor not third-party retail liquidation stock.

Grey-market pressings: You'll also find inexpensive new pressings of many classic albums, particularly recordings from the 1950s, '60s, and earlier. Some are released by so-called "grey-market" labels that take advantage of differences in copyright law between countries.

These releases can often be found for $20 or less on major marketplaces and even at some record stores. They can be tempting, but they are often sourced from existing records or digital recordings rather than original master tapes, and their authorization for sale can vary by recording and jurisdiction.

When comparing one of these releases with an authorized reissue, make sure you're comparing the same pressing, not just the same album title.

Ultimately, we're not going to tell you that you should never buy a record somewhere else. We're collectors too, and a great deal is a great deal. We just want you to know what you're getting for your money.

When you buy music from 'Tis the Soundtrack, you're getting an album we've actually purchased and stocked, visually inspected, carefully packaged, and priced as fairly as we can.

Where do you source your music?

We primarily source through large, authorized music distributors.

These companies give us access to an amazing selection of new releases, in-print and backstocked titles from large record labels like Sony, Warner and Universal (and their subsidiaries), as well as many smaller and boutique labels. Our distributors also help us source difficult to find and out-of-print titles that still have stock available through the record label and distributor network.

We also work with several smaller and independent record labels and artists, sourcing music directly from them.

Finally we work with wholesalers that specialize in overstock music.

Do you sell overstock music as new?

Yes, but only if it's unused distributor stock. These are new albums (even if they were pressed a few years ago) and are sold as new.

There are also overstock items that have been physically marked for by the record label or distributor for discounted final-sale. These are commonly referred to as "cutout", "saw cut", "clipped", "punched", or "drilled" albums, in reference to the physical mark on the album's case or sleeve.

We will occasionally sell "marked" albums when there is not an option to source them new. When we do, we do not sell them as new and clearly describe the markings and condition.

Finally, there are albums that have spent time on retail shelves. These album have been handled by customers and potentially bought and returned. Retailers typically liquidate these albums through 3rd party companies that specialize in retail arbitrage, not selling music. 

We generally avoid this type of overstock all-together, as condition can vary wildly from album to album and we don't want to sell something that is going to disappoint you.

Orders and fulfillment

How much does shipping cost?

Shipping for records, CDs, and cassettes is a flat $7 when your music subtotal is under $99. When you spend $99 or more on music, shipping is free on the music portion of your order.

T-shirts have a separate flat $7 shipping charge. Shipping for record-cleaning products is calculated at checkout. These products do not count toward the $99 music threshold.

Orders containing music and partner-fulfilled products ship separately and may arrive on different days.

How quickly does my order ship?

Please allow 1–3 business days for processing before your order ships. Delivery time is additional and depends on the shipping service used.

Music orders ship USPS Media Mail, which has an estimated shipping time of 2-8 business days, though it is not guaranteed.

T-shirts and Music Care items ship directly from our partners, with shipping estimates provided during checkout.

You will receive tracking information when your order ships. If your items ship separately, you may receive more than one shipping confirmation.

Do you offer local pickup or delivery?

Yes! We offer free local delivery for music orders in the Eugene, Springfield, and Junction City area.

If your delivery address qualifies, free local delivery will appear at checkout. If the option doesn’t appear, your address is outside our current delivery area.

When your order is ready, we’ll contact you by text or email to arrange a delivery date and time.

If your cart also contains products shipped by our partners, checkout will ask you to remove those items before selecting local delivery. Please purchase them in a separate order.

We do not currently offer local pickup.

Can I cancel my order?

You can request cancellation of an eligible music order before it ships.

If you've purchased our Professional Clean & Bag service, the associated music item can be canceled until we open it to perform the service. Once opened for cleaning, it cannot be canceled.

Music Care and print-on-demand items cannot be canceled, since these items are fulfilled directly by our partners.

If you need to cancel an eligible music order, contact us as soon as possible at info@tisthesoundtrack.com. We'll confirm by email if we're able to process the cancellation before it ships.

Can I return an item?

New vinyl, CDs, cassettes, and other physical music are not returnable unless they arrive damaged or defective.

Used music and new music sold as "Dents and Dings" are sold as-is and cannot be returned because of wear and defects disclosed in the product listing. If an item arrives with damage or a defect that wasn't disclosed, please let us know.

Music Care and print-on-demand items are also non-returnable unless they arrive damaged or defective.

See our Refund & Return Policy for complete details.